Return Policy

Return Policy for Web & App Portal – IIAG Jyotish Sansthan

At IIAG Jyotish Sansthan, we value your satisfaction and strive to ensure a seamless experience with our products and services. Please review our return policy to understand the terms and conditions for returning items or canceling services.

Return Eligibility

1. Physical Products:
• Returns are accepted only for physical products that are defective, damaged during transit, or incorrect items delivered.
• Products must be returned within 7 days of receipt.
• The product should be in its original condition, unused, and in its original packaging, including all accessories and documentation.
2. Digital Products and Services:
• Digital reports, consultations, and services are non-returnable once delivered or availed.
• If there are errors or discrepancies in the delivered service, you may request a revision or correction within 7 days.

How to Initiate a Return

1. Request Submission: Contact our customer support team via email at customercare@iiag.co.in or call +91 8800-850-853 / +91 9873-850-800 to initiate a return. Provide the following details:
• Order ID
• Date of purchase
• Reason for the return
• Supporting evidence (e.g., photographs of the product or screenshots for digital services)
2. Approval Process:
• Our team will review your return request within 3 business days.
• Once approved, you will receive instructions on how to return the product or proceed with the resolution.
3. Return Shipping:
• Customers are responsible for the cost of return shipping unless the item was delivered incorrectly or damaged.
• Ensure the product is securely packaged to prevent damage during transit.

Refunds for Returns

Refunds for approved returns will be processed within 7-10 business days after receiving the returned product in good condition.

Refunds will be issued to the original payment method.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products.
• Digital products or services once delivered.
• Items marked as "Final Sale" or "Non-Returnable."

Contact Us

If you have questions or concerns regarding returns, feel free to reach out to us:

📧 Email: customercare@iiag.co.in

📞 Phone: +91 8800-850-853 / +91 9873-850-800

🌐 Website: www.iiag.co.in

We appreciate your understanding and trust in **IIAG Jyotish Sansthan**. Our team is here to assist you with any issues promptly and fairly.