Refund Policy for Web & App Portal – IIAG Jyotish Sansthan

At IIAG Jyotish Sansthan, we strive to provide high-quality services and ensure customer satisfaction. However, in case you are not completely satisfied with your purchase or experience, please review our refund policy below.

Refund Eligibility

1. Refund Requests: Refund requests must be submitted within **7 days** of the original transaction date.
2. Applicable Services: Refunds are applicable only to the following:
• Unused or unfulfilled astrological reports or services.
• Orders placed but not yet processed or delivered.
• Errors or discrepancies in the services provided.
3. Exclusions: The following items are non-refundable:
• Personalized or customized astrological reports already delivered.
• Consultations or sessions that have been availed.
• Any digital content or services marked as "Non-Refundable."

Refund Process

1. Request Submission: To initiate a refund, please contact our customer support team via email at customercare@iiag.co.in or call us at +91 8800-850-853 / +91 9873-850-800.
2. Provide the following details:
• Order ID
• Date of purchase
• Reason for the refund request
3. Evaluation:
• Refund requests will be reviewed within 5 business days.
• Our team may request additional information or clarification to process your request.
4. Approval & Processing:
• If approved, refunds will be issued to the original payment method within 7-10 business days.
• You will be notified via email once the refund is processed.

Cancellations

Orders can be canceled only if the service has not yet been initiated or fulfilled.

To cancel your order, contact us immediately with your Order ID and request details.

Contact Us

For any queries or concerns regarding refunds, feel free to reach out to us:

📧 Email: customercare@iiag.co.in

📞 Phone: +91 8800-850-853 / +91 9873-850-800

🌐 Website: www.iiag.co.in

We appreciate your trust in IIAG Jyotish Sansthan and are committed to resolving any issues promptly and fairly.