Shipping Policy for Web & App Portal – IIAG Jyotish Sansthan

Effective Date: 03-Feb-2025

Welcome to IIAG Jyotish Sansthan! We are committed to delivering your orders efficiently. This policy outlines our shipping terms for products and services offered on our website and mobile application.

Shipping Methods & Delivery Time

1. Digital Products & Services:
• All digital software, drawing files, reports, kundali, astrology consultations and other (specified as digital product) are delivered via email or through the user’s account on our portal.
• Delivery time varies from instant to 48 hours, depending on the service type.
2. Physical Products (if applicable):
• We process and dispatch orders within 2-5 business days after payment confirmation.
• Estimated delivery time: 5-10 business days within India, 10-20 business days for international orders.

Shipping Charges

• Digital Services: No shipping charges apply.
• Physical Products: Shipping charges depend on the delivery location and order weight. The exact cost will be calculated at checkout.

Order Tracking

• Customers receive a confirmation email/SMS with tracking details once the order is shipped.
• For digital services, users can check order status in their account section.

International Shipping

• We offer international shipping for select products.
• Additional customs duties or taxes may apply, which customers must bear.

Delayed or Missing Deliveries

• If an order is delayed beyond the estimated delivery time, please contact our support team at customercare@iiag.co.in or +91 8800-850-853 / +91 9873-850-800.
• Digital products not received within the promised time should be reported immediately.

Returns & Refunds

• Digital products (e.g., software, drawing files, astrology reports, consultations and other specified as digital products) are non-refundable once delivered.
• Physical products can be returned/exchanged within 7 days, subject to our return policy.

For further assistance, contact our support team.

Contact Us

If you have questions or concerns regarding returns, feel free to reach out to us:

📧 Email: customercare@iiag.co.in

📞 Phone: +91 8800-850-853 / +91 9873-850-800

🌐 Website: www.iiag.co.in/contact-us

We appreciate your understanding and trust in IIAG Jyotish Sansthan. Our team is here to assist you with any issues promptly and fairly.