Terms & Conditions

Terms & Conditions

1.OBJECT OF THE CONTRACT:

IIAG sells fashion jewellery to consumers though its website IIAG. These standard terms and conditions (“Terms and Conditions”) shall govern the contractual relationship between IIAG and the customers (hereinafter also referred to as “you” or “your”).

2. CONCLUSION OF THE CONTRACT:
2.1. IIAG online offers on the Website are subject to change. The contract shall only be concluded by the customer’s order and the delivery of the goods by IIAG.
2.2. The order placed by the customer will be confirmed by email by IIAG. However, such confirmation shall not constitute acceptance of the customer’s order, unless this is expressly stated in the confirmation.
2.3. The customer’s order is saved by IIAG. The terms of the contract, including Standard Terms and Conditions and instructions regarding revocation as provided in paragraph 7 below, shall be communicated to the customer by IIAG together with the confirmation pursuant to paragraph 2.2. above.

3. DUE DATE AND PAYMENT:
3.1. The payment of the purchase price shall be due in advance after ordering the goods.
3.2. IIAG offers the possibility of payment by direct debiting or by credit card.
3.3. The customer may offset only such counterclaims which have been found justified by a final and absolute judgment, been recognized or which are uncontested.

4. SHIPPING OF GOODS AND INSPECTION
4.1. The goods are deemed delivered by IIAG once they have been shipped to the customer’s address given against order and delivered to him/her or a person living in his/her household or to a neighbor, and their receipt has been acknowledged in writing or electronically.
4.2. The customer shall inspect the goods promptly and inform IIAG in text form (e.g. by email) of any erroneous, defective or missing articles.
4.3. The amount of the shipping costs depends on the type, quantity and of the place of delivery of the goods, and is communicated together with the product prices on the website.
4.4. IIAG is entitled to make partial deliveries.

5.RESERVATION OF TITLE:
The goods shall remain the property of IIAG until the complete payment of the purchase price.

6. WARRANTY:
6.1. The goods shall be considered to have a defect in quality if they have an apparent material or manufacturing defect. Slight color deviations from the image shown on the Internet, for example, shall not be considered a defect.
6.2. The customer’s warranty claims shall be limited to subsequent performance. Only if such subsequent performance fails, if IIAG expressly rejects such subsequent performance in text form or is unable to render such subsequent performance shall the customer be entitled to his other statutory rights.
6.3. The risk shall pass upon the delivery of the goods to the customer or the person authorized to receive delivery.

7.LIABILITY
IIAG liability for its own acts or for the acts of the persons employed in the fulfillment of its obligations shall be limited to the foreseeable direct damage typical in this type of contract. This shall not apply in case of intent, gross negligence, damage to body or health, or breach of material contractual duties which are essential for the relationship between the customer and IIAG and which are expressly stated.

8. GENERAL PROVISIONS
8.1. In addition to these Standard Terms and Conditions, the law at the customer’s place of residence shall be applicable.
8.2. Modifications of these Standard Terms and Conditions must be made in writing. This shall also apply to the written-form requirement
8.3. In the event that any provisions hereunder should be invalid or unenforceable, this shall not affect the validity of the remaining provisions of these Standard Terms and Conditions.

9. Return of Products - Policy

Returning the Product
You may return your purchase following your receipt of the ordered products under following conditions:


1. You have received a product other than the one you ordered.

2. You received a broken product.

You should contact Customer service  and register your complaint by providing following details

Order Number
Date & Amount
Nature of Complaint

Our Customer service will register your complaint and issue a complaint number as reference.
While returning the parcel please ensure that:

1. The product is unused
2. The product and the packaging is not damaged, Used and/or damaged products will not be replaced by us.

Our Top Priority is to satisfy our customers. We will replace the Returned wrong or  defective product subject availability of stocks. For products not available in stock , we will credit your account for the value of Invoice. The amount so credited to your account will be adjusted against future purchase(s) made by you.

INDIAN INSTITUTE OF ASTROLOGY & GEMOLOGY © 2019 . All Rights Reserved | IIAG